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Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By: Kaplan,Robert S [author.].
Contributor(s): Norton, David P [author].
Material type: materialTypeLabelBookPublisher: Boston : Harvard Business School Publishing, 2004Copyright date: ©2004Description: xviii, 454 pages : illustrations ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1591391342.Subject(s): Strategic planning | Intangible property -- Management | Human capital | Management
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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Item type Current location Call number Status Notes Date due Barcode
Book Main Library
Open Shelf Collection 		HD30.28 .K35443 2004 (Browse shelf) Available Donation 1000092229

Includes bibliographical references and index.

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

Kumpulan Darul Ehsan Berhad (KDEB); Donation; 1; 20170523; 0000094842

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