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Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By: Kaplan,Robert S [author.].
Contributor(s): Norton, David P [author].
Material type: materialTypeLabelBookPublisher: Boston : Harvard Business School Publishing, 2004Copyright date: ©2004Description: xviii, 454 pages : illustrations ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1591391342.Subject(s): Strategic planning | Intangible property -- Management | Human capital | Management
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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HD30.28 .K35443 2004 (Browse shelf) Available Donation 1000092229

Includes bibliographical references and index.

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

Kumpulan Darul Ehsan Berhad (KDEB); Donation; 1; 20170523; 0000094842

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