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How to complain and get results : a CAP guide learn from the mistakes of others based on actual complaints handled by CAP.

Contributor(s): Persatuan Pengguna Pulau Pinang.
Material type: materialTypeLabelBookPublisher: Pulau Pinang : Consumers' Association of Penang, 2003Edition: New ed.Description: 254 p. : ill. ; 19 cm.ISBN: 9831041569.Subject(s): Consumer complaints | Consumer protection -- Citizen participation | Consumers -- Attitudes | Consumer education
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Item type Current location Call number Status Date due Barcode
Book Malaysiana Main Library
mal HF5415.5 .H69 2003 (Browse shelf) Not For Loan 1000029381

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