The trainer’s balanced scorecard : a complete resource for linking learning to organizational strategy / Ajay M. Pangarkar and Teresa Kirkwood ; foreword by David Norton.
By: Pangarkar, Ajay M.
Contributor(s): Kirkwood, Teresa.Material type: BookSeries: Pfeiffer essential resources for training and HR professionals: Publisher: San Francisco, CA : Pfeiffer, c2009Description: xxxii, 388 p. : ill. ; 24 cm.ISBN: 9780787996581 (pbk.); 0787996580 (pbk.).Subject(s): Organization | Employees -- Training of | Strategic planning
|Item type||Current location||Call number||Status||Date due||Barcode|
|Book||Main Library Open Shelf Collection||HF5549.5.T7.P27 2009 (Browse shelf)||Reserve Missing||1000043244|
"An essential knowledge resource"--P.  of cover.
Includes bibliographical references (p. 371-377) and index.
Defining organizational strategy -- The balanced scorecard -- Alignment with management’s expectations -- Business data and performance metrics -- Business processes and performance measures -- Workplace learning in relation to financial performance -- Developing the learning and growth perspective -- An application of the learning and growth perspective -- The case of Sky Air Limited -- The learning department’s balanced scorecard -- Factors affecting strategy, balanced scorecard, and workplace learning.