The trainer’s balanced scorecard : a complete resource for linking learning to organizational strategy / Ajay M. Pangarkar and Teresa Kirkwood ; foreword by David Norton.
By: Pangarkar, Ajay M.
Contributor(s): Kirkwood, Teresa.
Material type:
BookSeries: Pfeiffer essential resources for training and HR professionals: Publisher: San Francisco, CA : Pfeiffer, c2009Description: xxxii, 388 p. : ill. ; 24 cm.ISBN: 9780787996581 (pbk.); 0787996580 (pbk.).Subject(s): Organization | Employees -- Training of | Strategic planning| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book | Main Library Open Shelf Collection | HF5549.5.T7.P27 2009 (Browse shelf) | Reserve Missing | 1000043244 |
"An essential knowledge resource"--P. [4] of cover.
Includes bibliographical references (p. 371-377) and index.
Defining organizational strategy -- The balanced scorecard -- Alignment with management’s expectations -- Business data and performance metrics -- Business processes and performance measures -- Workplace learning in relation to financial performance -- Developing the learning and growth perspective -- An application of the learning and growth perspective -- The case of Sky Air Limited -- The learning department’s balanced scorecard -- Factors affecting strategy, balanced scorecard, and workplace learning.
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