Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith.
By: Smith, Ralph F.
Material type:
BookPublisher: Hoboken, N.J. : J. Wiley & Sons, c2007Description: x, 227 p. : ill. ; 24 cm.ISBN: 0470047461 (cloth : alk. paper); 9780470047460 (cloth : alk. paper).Subject(s): Workflow -- Management | Benchmarking (Management) | Performance -- Management | Strategic planningOnline resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book | Main Library Open Shelf Collection | HD62.17.S65 2007 (Browse shelf) | Available | 1000043245 |
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
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